Clipbeat Refund Policy

1. Nothing generated yet

If nothing has been generated on your account yet, you can ask for a full refund within 14 days of the payment date. This covers a credit pack you have not used and a one-time video purchase whose video has not started generating. Clipbeat has no subscriptions and no recurring charges.

2. Once anything has been generated

As soon as you generate anything on your account (a preview, a scene, a video or an edit), your purchase is non-refundable, including any credits you have not used yet. Generation has a real cost as soon as it runs. Unused credits stay in your balance for your next video.

Delivered videos are not refunded. This also applies if you simply prefer a different look or style. You can keep editing the video in Studio with your credits.

3. If something went wrong on our side

Before delivery, each generated clip is checked automatically. If your video still has a technical problem caused by us (for example a glitch or a frozen shot), write to hello@clipbeat.app with the song name and the time in the video. We'll fix it and deliver your video.

4. Technical failures and undelivered videos

If a generation fails on our side or our AI provider's side, the credits it used are returned to your balance automatically. If a video you paid for is not delivered because of a problem on our side, we fix it and deliver it.

5. What is not refundable

• Any purchase after something has been generated on your account (a preview, scene, video or edit), including unused credits.
• Videos that have been delivered.
• Promotional credits (for example welcome credits). They have no cash value.
• Purchases made more than 14 days ago, except where section 4 or the law requires otherwise.
• Credits on an account terminated for breaking our Terms of Service.

When a payment is refunded, the credits and benefits it unlocked (for example 1080p export without a watermark) end.

6. How to request a refund

Email hello@clipbeat.app from the address you use for Clipbeat and include the purchase date (or the order number from your payment confirmation email). Clipbeat is the seller for all Clipbeat orders. Card payments are processed by iyzico (iyzico Ödeme Hizmetleri A.Ş., a licensed payment institution in Turkey), and approved refunds go back to the original payment method through iyzico. How long the money takes to appear depends on your bank or card provider.

On your bank statement the charge appears as 850santral.com — that's the merchant account our payment processor uses for Clipbeat. It's us.

7. Your statutory rights

Consumers in the EU, the UK and some other countries have a legal right to withdraw from online purchases within 14 days. For digital content, this right ends once delivery starts, if you agreed to immediate delivery and acknowledged that you would lose the right. Nothing in this policy limits the rights you have under the consumer protection law of your country. See also our Terms of Service.